Privacy Policy
Petersham Cellar LTD is committed to protecting your privacy. We appreciate that you do not want the personal information you provide to us to be distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have. Crucially, we will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up-to-date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and new The General Data Protection Regulation that comes into effect on 25th May 2018). By using the Site, you consent to the collection and use of information in accordance with this Privacy Policy.
We may collect and process the following information about you:
Information (such as your name, email address, postal address and telephone number) that you provide by completing forms on the Site, including if you register as a user of the Site, purchase products on the Site, upload or submit any material via the Site or request any information. In connection with an account sign-in facility, your log-in and password details;
- Details of any transactions made by you through the Site; or
Communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content. - You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
- We will use the information you provide to:
- Enable us to process your orders and to provide you with the services and information offered through the Site and which you request;
- Administer your account with us;
- Verify and carry out financial transactions in relation to payments you make online;
- Audit the downloading of data from the Site;
- Improve the layout and/or content of the pages of the Site and customise them for users;
- Identify visitors to the Site;
- Carry out research on our users demographics and tracking of sales data;
- Send you information we think you may find useful or which you have requested from us, including information about our products and services, or potential shopping basket recoveries, provided you have indicated that you do not object to being contacted for these purposes.
Payment processing
Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet. Payments made on the Site are made through our payment gateway provider, Shopify Payments. You will be providing credit or debit card information directly to Shopify Payments which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to Shopify Payments is subject to Shopify Payments own privacy policy and terms and conditions which can viewed here.
Security
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
Storage of your information
Information that you submit via the Site is sent to and stored on secure servers hosted by Shopify servers. To view the Shopify privacy policy and terms and conditions click here. We do not store customer credit card details on our servers.
When you visit the Site, we may automatically collect additional information about you, such as the type of internet browser you use, any website from which you have come to the Site and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use.
We may at times use other companies to perform specific functions on our behalf such as the delivery of parcels. When we disclose information to these service providers, it is purely to help them perform their service. For example, we may pass on your address details to our courier to enable them to send you your products. We may also have to provide law enforcement officers with your details in the case of investigations, as we are required by law. For the aforementioned third parties, we will review their privacy policies before proceeding.
Your rights
You have a legal right under the Data Protection Act 1998 and The General Data Protection Regulation 2018 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.
External Sites
Our Website and emails may contain links to other websites of interest. We will never link to an external website if they do not have their own privacy policy. Please exercise caution and read through their privacy statement in order to understand whether and how they will process data about your visit to their site.
Email Policy
If you provide us with your email address via links on our Website or at the point of ordering, booking a table through the Petersham Nurseries group or a workshop via Eventbrite or an event through Eventbrite, we will only add this to our marketing database to send you future news and offers about Petersham Cellar, Petersham Nurseries and Trogolo if you have given us your explicit permission by opting in. If you indicate at any point that you would prefer not to receive email marketing from us (by checking/unchecking the relevant box) we will not use your email address in this way and will only use it to communicate information regarding your order(s). We will always give you the option to receive no further marketing information from us if you later change your mind. You can update your preferences using the unsubscribe link at the bottom of each email or, if you have registered for an online account, by logging in at petershamcellar.com.
If at any point you do update your preferences regarding communications from us or third parties, we will update your account promptly. Get in touch with us via the Contact Us details on this website.
Petersham Cellar does not send emails to people with whom it has had no previous contact. The following conditions can result in Petersham Cellar sending you email:
- You created an account on the Petersham Cellar Website and opted in to receive further information from Petersham Cellar.
- You purchased one or more items from Petersham Nurseries group, Petersham Cellar, Trogolo UK, either in store or online and opted in to receive further information from any of the above.
- You subscribed to the Petersham Cellar newsletter, Petersham Nurseries, Trogolo mailing list (either in person Petersham Nurseries at Petersham Cellar or via the Website)
- Someone that you know visited the Petersham Cellar, Trogolo, Petersham Nurseries website and you gave your permission for them to use the ’email this page to a friend’ function.
- You attended an event at any location of the Petersham Nurseries, Trogolo, booking directly or through Eventbrite and opted in to receive further information from Petersham Nurseries, Petersham Cellar, Trogolo.
- You dined in one of Petersham Nurseries group restaurants, booking through Open Table, Sevenrooms or directly through Petersham Cellar and opted in to receive further information from Petersham Cellar.
Subject Access Request: If you have received emails from Petersham Cellar and feel that none of the above conditions have been met, you may send an email to register a complaint: info@petershamcellar.com
We take reports of spam abuse seriously and we will work with you to find a solution to a problem. In rare cases, spammers find new ways to exploit vulnerabilities within websites to force them to send spam. If you suspect that this has happened, we would appreciate it if you would notify us using the email address above. We are constantly working to improve the security of the Petersham Cellar Website in order to prevent our customers from getting spammed and to reduce the amount of spam on the internet at large.
Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use cookies for the following purposes:
Strictly necessary cookies
These cookies are required for the website to run and cannot be switched off. Such cookies are only set in response to actions made by you such as language, currency, login session, privacy preferences. You can set your browser to block these cookies but this might affect the way our site is working.
Cookies Necessary for the Functioning of the Store
|
Name |
Description |
Duration |
|
_identity_session |
Merchant authentication: Main session cookie for Identity authentication. This is the underlying Rails session cookie. It contains the SID. |
2y |
|
_master_udr |
Permanent device identifier. |
session |
|
_merchant_essential |
Contains essential information for the correct functionality of merchant surfaces such as the admin area. |
1y |
|
_secure_admin_session_id |
Used to store session id in core for auth Legacy Admin |
12w |
|
_secure_admin_session_id_csrf |
Used to store session id in core for auth Legacy Admin |
12w |
|
_shopify_essential |
Contains essential information for the correct functionality of a store such as session and checkout information and anti-tampering data. |
1y |
|
_shopify_essential_ |
Contains an opaque token that is used to identify a device for all essential purposes. |
1y |
|
_shopify_test |
Used to check cookie capabilities on the client. |
1min |
|
_tracking_consent |
Used to store a user's preferences if a merchant has set up privacy rules in the visitor's region. |
1y |
|
cart |
Contains information related to the user's cart. |
2w |
|
cart_currency |
Used after a checkout is completed to initialize a new empty cart with the same currency as the one just used. |
2w |
|
discount_code |
Stores a discount code (received from an online store visit with a URL parameter) in order to the next checkout. |
session |
|
localization |
Used to localize the cart to the correct country. |
2w |
|
login_with_shop_finalize |
Used to facilitate login with Shop. |
5min |
|
shopify_pay |
Used to log in a buyer into Shop Pay when they come back to checkout on the same store. |
1y |
|
storefront_digest |
Stores a digest of the storefront password, allowing merchants to preview their storefront while it's password protected. |
1y |
Reporting and Analytics
|
Name |
Description |
Duration |
|
_landing_page |
Capture the landing page of visitor when they come from other sites. |
2w |
|
_merchant_analytics |
Contains analytics data for the merchant session. |
1y |
|
_orig_referrer |
Allows merchant to identify where people are visiting them from. |
2w |
|
_shopify_analytics |
Contains analytics data for buyer surfaces such as the storefront or checkout. |
1y |
|
_shopify_s |
Used to identify a given browser session/shop combination. Duration is 30 minute rolling expiry of last use. |
30min |
|
_shopify_y |
Shopify analytics. |
1y |
|
shop_analytics |
Contains the required buyer information for analytics in Shop. |
1y |
Marketing
|
Name |
Description |
Duration |
|
_shopify_marketing |
Contains marketing data for buyer surfaces such as the storefront or checkout. |
1y |
User preferences
Name |
Description |
Duration |
shopify_override_user_locale |
Used as a mechanism to set User locale in admin. |
1y |
Shop.app
When visitors load shop.app, we place the following Shopify cookies.
Cookies Necessary for the Functioning of the Site
Name |
Description |
Duration |
_shop_app_essential |
Contains essential information for the correct functionality of Shop.app. |
1y |
privacy_signal |
Remembers a user's privacy choices about cookies and online tracking, especially for marketing and advertising, based on user's regional privacy laws. |
1y |
Reporting and Analytics
|
Name |
Description |
Duration |
|
_shop_app_analytics |
Contains analytics data for Shop.app. |
1y |
Shopify.com
When visitors load shopify.com, we place the following Shopify cookies.
Cookies Necessary for the Functioning of the Site
|
Name |
Description |
Duration |
|
__Host-_identity_session_same_site |
Merchant authentication: Identity session cookie. |
session |
|
_identity_session |
Merchant authentication: Main session cookie for Identity authentication. This is the underlying Rails session cookie. It contains the SID. |
2y |
|
_shopify_essential_ |
Contains an opaque token that is used to identify a device for all essential purposes. |
1y |
|
_shopify_test |
Used to check cookie capabilities on the client. |
1min |
|
privacy_signal |
Remembers a user's privacy choices about cookies and online tracking, especially for marketing and advertising, based on user's regional privacy laws. |
1y |
Reporting and Analytics
|
Name |
Description |
Duration |
|
_landing_page |
Capture the landing page of visitor when they come from other sites. |
2w |
|
_orig_referrer |
Allows merchant to identify where people are visiting them from. |
2w |
|
_shopify_s |
Used to identify a given browser session/shop combination. Duration is 30 minute rolling expiry of last use. |
30min |
|
_shopify_y |
Shopify analytics. |
1y |
Additionally, we use pixels and tags from the following third parties, which may in turn place cookies.
Cookies Necessary for the Functioning of the Sites
|
Third Party |
Description |
Privacy Policy |
|
Cloudflare |
Shopify uses Cloudflare Network as a Service for edge routing. |
Reporting & Analytics
|
Third Party |
Description |
Privacy Policy |
|
Fullstory |
We use Fullstory to help measure how users interact with our websites. |
|
|
Google Analytics |
We use Google Analytics to help measure how users interact with our websites. |
|
|
Google Tag Manager |
We use Google Tag Manager to help manage analytics vendors. |
Advertising
|
Third Party |
Description |
Privacy Policy |
|
Facebook Pixel |
We use Facebook Pixel to help measure how users interact with our websites. |
|
|
Facebook Custom Audiences |
We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites. |
|
|
|
We use Google Ads to deliver targeted advertisements to individuals who visit our websites. |
|
|
|
We use Instagram to deliver targeted advertisements to individuals who visit our websites. |
|
|
LinkedIn Insight Tag |
We use LinkedIn Insight Tag to help measure how users interact with our websites. |
|
|
YouTube |
We use YouTube to deliver targeted advertisements to individuals who visit our websites. |
Social Media & Content
|
Third Party |
Description |
Privacy Policy |
|
Facebook Connect |
We use Facebook Connect to allow visitors to our website to interact with and share content via Facebook’s social media platform. |
|
Instagram CDN |
Shopify uses Instagram CDN to provide content to user. |
https://privacycenter.instagram.com/policy |
|
Sanity CDN |
Shopify uses Sanity CDN to provide content to user. |
|
|
Twitter CDN |
We use Twitter to allow visitors to our website to interact with and share content via Twitter’s social media platform. |
|
|
TypeKit (Adobe fonts) |
We use typekit to load web fonts from Adobe CDN |
|
|
YouTube CDN |
Shopify uses YouTube CDN to provide content to user. |
|
|
|
|
|
Reporting and Analytics
|
Name |
Function |
|
_shopify_s |
Shopify analytics. |
|
_shopify_t |
Shopify analytics. |
Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:
Reporting & Analytics:
|
Third Party |
Description |
Privacy Policy |
|
Google Analytics |
We use Google Analytics to help measure how users interact with our websites. |
Advertising:
|
Third Party |
Description |
Privacy Policy |
|
Microsoft Advertising |
We use Microsoft Advertising to deliver targeted advertisements to individuals who visit our websites. |
|
|
|
We use Google Ads to deliver targeted advertisements to individuals who visit our websites. |
Disclaimer
Whilst Petersham Cellar make every effort to ensure that the information on this website is accurate and current, it does however, provide this website and its contents on an "as is" basis and it makes no (and expressly disclaim all) representations or warranties of any kind with respect to this website and its contents. Furthermore Petersham Cellar takes no responsibility whatsoever for information that is incomplete, inaccurate or out-of-date.
Petersham Cellar shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.
Petersham Cellar assumes no responsibility whatsoever for any external links to the internet or other third party websites from its website. Once you follow these links you will leave this website and Petersham Cellar cannot be held responsible, or liable, for the content of any other websites which you may visit from its site.
Protecting Minors
We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
Intellectual Property Rights
All copyright, database rights, trademarks and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of Petersham Cellar, or the applicable licensor.
Any use (including copying, reproduction, duplication, transmission), or display of the content of this website, without the express written permission of Petersham Cellar for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.
As an explicit exception, permission is hereby granted to electronically copy, and to print in hard copy, portions of this website for the sole purpose of placing an order with Petersham Cellar or using this website as a shopping resource.
Contacting us
Petersham Cellar LTD (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act). You have the right to access the information which we hold about you and your right of access can be exercised in accordance with the Act.
We are always pleased to hear from our customers We are grateful for any time you spend providing us with the knowledge we need to ensure you are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact us.
You can contact us by emailing us at info@petershamcellar.com, call 020 7183 7570 or write to us at
Data Controller
Petersham Cellar Ltd
Petersham Nurseries
Church Lane, off Petersham Road
TW107AB
Richmond